how to cancel regus membership

I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. I look forward to receiving more information from you. You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. This company hates its customers, and treats them with destain. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. Required fields are marked *. Best wishes, Hi Hongxu, We appreciate your business. this is absolutely gross and scam. Any service that you do not require can be opted out through your online account. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Thank you for setting up this process for me. What Regus did: I have tried ending my service with Regus but they won't allow me to end. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. It then states that you must provide this written notice at least three months before that end date. I am a small business and cannot afford any of this. [Resolved] Regus Review: Termination of membership agreement They are real scum bags. This does not affect customers who have a permanent space as these are reserved specifically for them. Meeting Room Rental | Conference Rooms For Rent - Regus Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. Besides, the facilities provided by you are also impeccable. Should you want to discuss the situation and/or have any other questions, I am here for you; you have my details. Hi Vladyslav, No customer service, no support, hang up phonecalls,, no email reaction Make it brief, not elaborate. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. Are there other similar companies to regus that are less expensive or better? The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! To my horror, the contract sent was being auto renewed without my consent. Any that you do not require can be opted out through your online account. I look forward to receiving more information from you. No refund/credit if less than 10 days. In the next paragraph, you should ask the authority for confirmation of cancellation. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Blue membership is free and includes only the discounts. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Unfortunately, on this occasion we were unable to provide it and for this we apologise. This company is completely disorganized, and crooked. As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. - Since your membership only costs $20 per month and I cover all of your case costs, you do not have to pay anything out of pocket. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. This article was previously written by Matt Moffit. I am surprised that youre now challenging this known process. They would not remove the items that I didn't want. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. They charged us for three months after we cancelled in August. After they acknowledged that it was their system error they still charged me late fees for the time it took them to correct their error in the billing. Have anyone walk away from regus hidden automatic renewal. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. This is for your convenience and in order to avoid any unwanted interruptions in service. How many days access a month do I get with my membership? Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. And again, there is simply no legitimate reason for this. Global Customer Service at Regus. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. The pandemic should not effect anyone in the medical field with the use of masks and vaccinations. You should receive your refund within 30 days after your end date. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. Can I use a business lounge if I have a coworking or a private office booking on the same day? Unacceptable billing practices. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Get A Quote. I was blessed to have the opportunity to be part of the church. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Mailforwarding, Hi Martin, 1. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Regus Online Account Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. I hope youll continue to serve more and more people and make their life happy and prosperous. Thanks again for your comments which help us improve. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Regus does not communicate with customers via telephone. Horrible Customer Service and Billing Practices! Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. If your home club is open, your best source of billing or membership information is to contact them directly . You need to enter CC details for Dragonpass, but not necessarily MyRegus. Fully equipped spaces for gatherings of any size. Find out how we combat fake reviews. The furniture they provided had locks on some of them and the staff had no idea where the keys were. Hi Jody, Kiran, the second customer service person wrote (12/26/21),"We take renewals very seriously and great care in communicating how the process works. Our account helpdesk also assisted with a late fee; both of these actions show that we do provide good customer service and are here to assist. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Customer service is simply poor. https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. I look forward to receiving more information from you. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Nice offices and friendly people. Once we established how the Regus billing system is probably supposed to work, we tackled the question about canceling the Regus contract immediately. i made an account a day ago and i tried contacting them to cancel my account. Access thousands of business lounges across the world simply turn up and get to work. Take money off your card with no reason, sends money back to wrong banks and tell you to deal with it, put 100 parking tickets on your card with no authority to do so, Honestly avoid these crooks like the plague. I havent been able to identify your account. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. Book on the day or in advance via the app. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Global Customer Service at Regus. Lorraine Brule Why? This answer was rated: . It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . Products used:I signed up for a virtual office space. I wanted to thank you for your help. Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. The part that upsets me, is that we signed a contract for what we were to pay. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. I would like to request you to cancel my membership with you kindly. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Hi Ryan, Our invoices are payable no later than on the 15th day of the month. The answer is: it depends who you ask. . Platinum membership includes access to an office. So, I don't think there won't be an issue with it. Best, Lorraine Brule Global Customer Service at Regus Your termination will be automatically confirmed by email. However I am looking at the Regus membership and it appears the annual fee is waived for the first year, after that there is an annual fee to pay to Regus is this correct?

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