athenahealth is your provider's trusted billing partner for secure online payment. We can share health information about you with organ procurement organizations. Maximize your revenue by collecting more of what youre owed, faster. Collect more of what youre owed faster with services that support billing efficiency. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. How does the athenaPatient app relate to the Patient Portal? In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. When you click the. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. Example: We use health information about you to manage your treatment and services. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Does the athenaPatient app have all the same functionality as my providers Patient Portal? You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. You can ask us not to use or share certain health information for treatment, payment, or our operations. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. These messages may contain information important to your health and medical care. We can use and share your health information to run our practice, improve your care, and contact you when necessary. You will need to wait until it is closer to the time of your appointment to check in. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Relieve your team of administrative work and let us complete it more quickly and accurately. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Here you will see an option under Our Resources titled Feedback. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. For urgent matters, call 911. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. When you see this error, a problem has occurred with the app loading your data. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. Statement Code is incorrect. Cookies are used for system performance functionality. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. You need to select the Accounts icon in the lower right navigation bar. Contact your provider's office and request a password reset email. The patient portal now exists in Spanish. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. usually in ways that contribute to the public good, such as public health and research. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. When you click the. The Portal does not respond to web browsers' Do Not Track signals. Select an available appointment from the calendar. The Portal is not intended for use by anyone outside of the United States. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Example: We give information about you to your health insurance plan so it will pay for your services. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Ask us how to do this. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. We can use your health information and share it with other professionals who are treating you. Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). How do I edit how my contact preferences for different types of notifications? You have the ability to accept or decline cookies. We reserve the right in the future to charge a fee for the use of Patient Portal. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. We may contact you for fundraising efforts, but you can tell us not to contact you again. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. athenahealth reserves the right to make periodic updates and revisions to this Policy. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. For example, a parent would have access to their childrens health data. If you need to speak with the office sooner, please call the office directly. Answers to FAQ about our products and pricing. Navigate to the Account screen by clicking Account in the bottom navigation bar. Indicate your contact preferences for different types of notifications. athenahealth is unable to respond to general support inquiries sent to this email address. Note: This page should only be . Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. You understand that Patient Portal provides you with online access to some clinical information about you. We can use and share your health information to run our practice, improve your care, and contact you when necessary. From here, you can set up access via preferences for those you are a guardian or caregiver. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. Innovating healthcare. For your safety and security, your session is about to be logged off due to inactivity. We will make sure the person has this authority and can act for you before we take any action. Can I access appointments, messages, and/or test results for family members or others I may be caring for? Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Select your provider, office location, and your preferred time of day and days of week. The Practice Entities have no control over the security or privacy practices of these external websites. If you don't agree, don't use the Patient Portal. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. QuickPay Portal by athenahealth While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. It is at your provider's discretion to make test results available. It looks like you are using an outdated version of your internet browser. When you receive the security code on your phone, enter it in the space provided and click. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. QuickPay Portal by athenahealth We are not required to agree to your request, and we may say "no" if it would affect your care. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. This information may include: your. Wait a minute or two, and then try again. You are using an outdated browser that is not supported on the Patient Portal. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. All other Portal support requests (e.g. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We only get paid when you do, so you know your success is our top priority. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. This will bring up a list of all the test results you have received. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. If you do not have a Patient Portal account set up, or are unsure, contact your providers office and they can help you get access. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Enter the answer to your security question. All other Portal support requests (e.g. Follow the prompts and schedule your appointment. The Portal does not respond to web browsers' Do Not Track signals. We may contact you for fundraising efforts, but you can tell us not to contact you again. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. One connection at a time. We will provide additional information on when the athenaPatient app will be available to more athenahealth customers and their patients soon. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. This error occurs when there was an issue during the login process. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Get the visibility and support you need to grow. Please click OK to continue your session. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Please update your browser to continue using our site securely. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. We will not retaliate against you for filing a complaint. Select the payment you would like to view. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. See how our technology and expertise can have you thriving from day one. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. We will not use or share your information other than as described here unless you tell us we can in writing. trouble logging in, password assistance, access to family members information etc.) This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Athenahealth - Patient Portal Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. How do I turn biometric authentication on/off? We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. that you are authorized to address the patient's billing matters. Your provider's office will make every effort to respond to your messages within a timely manner. To see these views, navigate to your Inbox by clicking the . You can ask us to correct health information about you that you think is incorrect or incomplete. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. This website uses encryption software. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? If you tell us we can, you may change your mind at any time. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Who Can Access the Patient Portal. Get answers to patient FAQs and access tools that can help you on your journey. through the athenaPatient app? We will not retaliate against you for filing a complaint. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Freely exchange data and have it curated for direct integration into your workflows. A convenient and secure way to deliver virtual care to your patients. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Follow the prompts and check in to your appointment. This is because all messages that you send and receive in the Patient Portal are part of your medical record. Get expert help improving clinical and administrative workflows and your organizations overall performance. This is to ensure that its providing the best quality experience possible before distributing it more widely. How do I manage my saved credit and debit cards? It is your responsibility to monitor these messages. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. In the meantime, you can always log into your Patient Portal using a web browser to check this information. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. We may also share your information when needed to lessen a serious and imminent threat to health or safety. It is at your provider's discretion to make test results available. We are required by law to maintain the privacy and security of your protected health information. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Save time and boost clinical efficiency with our fully integrated, hands-free products. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. Start by clicking the button below, and logging in with the email and password you already use. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. For the best experience when using our site, please update to the latest version. Toggle this switch to turn biometric authentication on or off. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Drive better RCM outcomes by gamifying your revenue cycle processes. Find contact information and answers to frequently asked questions here. We may say "no" to your request, but we'll tell you why in writing within 60 days. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html.
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athenahealth patient portal login