How many stars would you give TruGym? The staff, although minimal, are friendly and helpful. The gym had closed down suddenly in November 2021 and hasn't provided a refund. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Pool full of screaming kids. I asked for complaints procedure for head office and that was also denied. If you want a real Les Mills class, or any customer service, go to another gym! Consistently fail to keep to their own opening and closing times. All rights reserved. No on-duty lifeguard (is this actually legal!!!). He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). I'm now in the process of seeking legal advice and so far it's looking positive. Bring back Les Mills Body Combat please! Join the 266 people who've already contributed. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. And update your website!!!! Anyone can write a Trustpilot review. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Your experience matters. Apparently it broke down three years ago and has not been fixed. | Read 21-40 Reviews out of 264 It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Verification can help ensure real people write reviews about real companies. No matter how many times I try to contact them I never get a response. They are young, inexperienced and basically don't want to be there. Lots of equipment to use and is open to everyone. DO NOT SIGN UP THERE TERRIBLE! Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Also more weight clamps are needed as there aren't enough for the machines and free weights. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. However I have a major issue with the classes that are run as well as the management of the club. We also ensure all reviews are published without moderation. Good day, I have just renewed my contract after 15 months. We use dedicated people and clever technology to safeguard our platform. The trouble is they use crooks to process their member's payments. If you continue to use this site we will assume that you are happy with it. This happened on several occasions making me again not really want to use the pool and steam room. I know several members have request a standing calf raising machine. We use dedicated people and clever technology to safeguard our platform. Not helpful at all. Most of the equipment is very old and remains unfixed for long periods of time. Your experience matters. Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. I've asked for head office details and the staff tell me they don't know it. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. The day before, my payment had been taken. Your experience matters. We use dedicated people and clever technology to safeguard our platform. We'll then contact Harlands on your behalf to get this resolved. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. This gym is great! I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Avoid. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Join the 268 people who've already contributed. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Even a reminder email could have helped, Never join this gym, Its not good. a nice open plan gym. Ive been at this gym for nearly 2 years. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. The changing rooms are always clean and the same for the showers! I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Friendly staff. Otherwise I would give it a five star rating. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Join the 261 people who've already contributed. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. Absolutely flabbergasted of the audacity and attitude she had with me. we were never told about it and there are no signs of cctv anywhere to warn us. Needs improving but here is hoping it gets there! The staff are friendly and the gym is very tidy. The floor is never cleaned properly and the water dispenser has mild on it. 14 Customer Service Resume Examples for 2023 - beamjobs.com I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). The staff are more interested in their weekend plans than theirmembers. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Stockton On Tees - AVOID!! The branch (Chatham) don't even answer my emails now! When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. God forbid you request to leave is apparently impossible! Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. 2023 Trustpilot A/S. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. 2023 Trustpilot A/S. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Head office failed to respond to emails! I prefer to go in before work so at 6am and then use the sauna and steam room. False advertising! Would definitely recommend to a friend especially with the ladies only facility. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. It would also be good to have some hit classes in the morning at 6. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Be friendly. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I choose at this time to cancel our memberships and truGym continued to take money from my account. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Fuming to be honest. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. If you like swimming, prepare to be hugely disappointed! After a few weeks of this i started to get upset. Absolutely shocking customer service. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 6 of 13 Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Good luck TruGym you are going to need it! Plus, you avoid the $5 phone payment processing fee. Les Mills instructors are required to complete updated training twice a year to remain accredited. | Read 41-60 Reviews out of 265 False advertising! I have been trying to contact them for a refund for months and have been completely ignored. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Your experience matters. Don't join this gym. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. With an attitude like this it will surely be closing down soon. For businesses Categories Blog. Bring back Les Mills Body Combat please! LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. DISGUSTING!! It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Don't trust the staff at face value. trugym customer service. truGym | Low-Cost Contract & Non-Contract Gym Memberships TruGym Complaints | TruGym #Fail Graham. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gym is always clean and range of machines is good. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Join the 263 people who've already contributed. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. Im going to have To cancel direct debit. I paid for a year membership and at that point had several months left. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I bought a membership 4 years ago. as a regular memeber of this gym i feel it as it is my responsibility. Poor customer service and conflicting information provided by staff! Anyone can write a Trustpilot review. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. Most of the equipment is very old and remains unfixed for long periods of time. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. Great gym, always really clean. Dreadful management of memberships Id avoid this company and invest elsewhere! townhomes for rent in pg county. Your experience matters. Join the 248 people who've already contributed. We also ensure all reviews are published without moderation. Try to greet customers with a smile and always be courteous and respectful. The changing rooms are always clean and the same for the showers! It does seem that there are other members who have also not been refunded. This year I registered again with a different email address. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. !Poor service. The staff, although minimal, are friendly and helpful. Management ineffective and ambivalent. My feed back is that if I could train at another gym early in the morning I would. I find the booking system for classes difficult to work out which is why I havent booked any yet. Date of experience: 19 February 2018 For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Waste of money.
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